Homefix’s Privacy Policy

Last Updated: May 28, 2026

1. Introduction

Homefix (“Homefix”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected through our website, mobile applications, digital platforms, products, and services (collectively, the “Platform”).

This privacy policy explains how Homefix collects, uses, stores, shares, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

By accessing or using the Platform, users consent to the collection, use, disclosure, and processing of personal information as described in this privacy policy.

2. Information We Collect

Homefix may collect personal information directly from users, automatically through the Platform, or from third-party sources.

Information collected at present or in the future may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment information
• Account login credentials
• Project details and service requests
• Property information
• Photos, videos, or uploaded content
• Purchase history
• Communication records
• Device information
• IP address
• Browser type
• Usage activity and analytics data
• Location information where permitted

Homefix may also collect non-personal or aggregated information for operational, statistical, analytical, and business purposes.

3. How Information Is Collected

Homefix may collect information through:

• Account registrations
• Purchases and transactions
• Customer support interactions
• Contact forms
• Email communications
• Mobile applications
• Cookies and tracking technologies
• Website analytics tools
• Third-party integrations
• User-submitted content
• Automated technologies and AI-assisted systems

Certain information may be collected automatically when users access or interact with the Platform.

4. Use of Personal Information

Homefix may use personal information for purposes including:

• Providing products and services
• Processing payments and transactions
• Scheduling appointments and deliveries
• Communicating with users
• Responding to inquiries and support requests
• Improving Platform functionality and user experience
• Personalizing content and recommendations
• Conducting analytics and performance monitoring
• Preventing fraud, abuse, or unauthorized activity
• Verifying identity and account security
• Enforcing legal rights and contractual obligations
• Complying with legal and regulatory requirements
• Operating AI-assisted tools, automation systems, and customer support technologies

Homefix may combine collected information with information obtained from other lawful sources.

5. AI and Automated Technologies

Homefix may use artificial intelligence (“AI”), machine learning systems, automated tools, and data analysis technologies to assist with:

• Product recommendations
• Customer support
• Service estimates
• Scheduling
• Search functionality
• Content generation
• Fraud prevention
• Operational improvements

AI-generated or automated outputs may not always be accurate, complete, or current.

Users acknowledge that automated systems may process submitted information and interactions for operational, analytical, quality assurance, training, and improvement purposes.

Homefix does not guarantee the accuracy of AI-generated recommendations, estimates, or informational content.

6. Cookies and Tracking Technologies

Homefix uses cookies, pixels, web beacons, session identifiers, analytics tools, and similar tracking technologies (collectively, “Cookies”) to improve Platform functionality, enhance user experience, analyze performance, maintain security, and support business operations.

Cookies are small data files stored on a user’s device when accessing or interacting with the Platform.

Homefix may use Cookies for purposes including:

• Operating and maintaining the Platform
• Remembering user preferences and settings
• Enabling account authentication and security features
• Processing transactions and service requests
• Analyzing traffic, usage activity, and performance metrics
• Improving Platform functionality and user experience
• Personalizing content, recommendations, and advertisements
• Measuring advertising and marketing effectiveness
• Detecting fraud, abuse, unauthorized access, or security threats

Certain Cookies may be placed by third-party service providers, analytics partners, advertising providers, payment processors, or integrated technologies operating on behalf of Homefix.

Information collected through Cookies may include:

• IP address
• Device identifiers
• Browser type
• Operating system
• Geographic location data
• Referring pages
• Pages visited
• Session duration
• User interactions with the Platform

7. Information Sharing Policy

Homefix may disclose personal information to:

• Employees and authorized personnel
• Contractors and service providers
• Payment processors
• Delivery providers
• Installation providers
• Technology vendors
• Cloud storage providers
• Analytics providers
• Marketing and advertising partners
• Legal, regulatory, or governmental authorities where required by law
• Successors or purchasers in connection with a merger, acquisition, financing, or sale of assets

Homefix does not sell personal information to third parties for independent commercial use.

Third-party service providers may process information on behalf of Homefix and may be located inside or outside Canada.

8. Data Storage and Security Policy

• Homefix implements reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
• Despite reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
• Users acknowledge and accept that information transmitted over the internet may be subject to security vulnerabilities beyond Homefix’s control.

9. Data Retention Policy

Homefix retains personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this privacy policy
• Provide products and services
• Maintain business and legal records
• Resolve disputes
• Enforce agreements
• Comply with applicable legal obligations

Information may be securely deleted, anonymized, or destroyed when no longer required.

10. Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, or services. Homefix is not responsible for:

• Third-party privacy practices
• External website content
• Security measures implemented by third parties
• Collection or use of information by third parties

Users access third-party services at their own risk and should review applicable privacy policies independently.

11. International Data Transfers

Personal information may be processed, stored, or transferred outside the user’s province, territory, or country, including to jurisdictions with different privacy laws. By using the Platform, users consent to such transfers where permitted by applicable law.

12. Changes to This Privacy Policy

• Homefix reserves the right to revise, modify, update, or replace this privacy policy at any time without prior notice.
• Updated versions become effective immediately upon publication on the Platform.
• Continued use of the Platform following publication of revised policies constitutes acceptance of those changes.

13. Contact Information

Homefix
20 Delta Park Blvd,
Brampton, Ontario,
Canada L6T 5E7
Email: info@homefix.ca
Phone: (905) 796 - 2555

Questions, requests, or concerns regarding this privacy policy or Homefix privacy practices may be directed to Homefix using the contact information above.